Privacy Policy

Ciao Amici LLC, accessible from https://ciaoamiciitaly.com, protecting the privacy and personal data of our visitors and students is one of our top priorities. This Privacy Policy outlines the types of information we collect, how we use and safeguard it, and your rights regarding your personal information under applicable United States and New Jersey privacy laws.

1. Data Controller & Contact Information

Ciao Amici LLC is the data controller responsible for processing your personal information on this website.

  • Company Name: Ciao Amici LLC
  • Address: 11 Eastman Street, Cranford, NJ 07016, United States
  • Email: info@ciaoamiciitaly.com
  • Phone: +1 908 931 9100

2. Information We Collect

We collect information that you voluntarily provide to us, as well as data gathered automatically through technology.

Information Provided Directly by You:

  • Contact & Form Submission Data: Name, email address, phone number, and message content when submitting contact or consultation forms.
  • Course & Tour Registrations: Billing address, contact details, and payment information during WooCommerce checkout.
  • Placement Quiz Data: Language proficiency responses, goals, name, and email provided through interactive Typeform funnels.
  • Newsletter Subscriptions: Name and email address when opting in to receive Italian lifestyle updates and news via Brevo.

Information Collected Automatically:

  • Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, pages visited, and timestamps tracked via Google Analytics.
  • Cookies & Social Media Features: Cookies managed via Complianz, embedded Google Maps, Google Fonts, Google reCAPTCHA, and social feeds (Instagram).

3. How We Process and Use Your Data

We process your personal information strictly for the following operational purposes:

  • To deliver, process, and manage course bookings, private lessons, and group trip reservations.
  • To administer our Italian language placement test and recommend suitable class levels.
  • To communicate with you regarding consultations, support requests, and service updates.
  • To send newsletter communications to users who have explicitly opted in.
  • To analyze website traffic, optimize usability, and ensure website security.

4. Third-Party Service Providers

We do not sell, rent, or trade your personal information. We share data only with trusted third-party service providers who assist us in operating our website and conducting our business under strict confidentiality agreements:

  • Payments & E-Commerce: Stripe and WooCommerce process all financial transactions securely. Ciao Amici LLC does not store full credit card numbers on its servers.
  • Placement Quiz & Interactive Funnels: Typeform processes quiz responses and lead capture.
  • Email Marketing & Automations: Brevo manages newsletter distributions and automated follow-ups.
  • Analytics & Performance: Google Analytics provides anonymized statistical insights.
  • Security & Spam Protection: Google reCAPTCHA verifies form submissions to prevent automated spam.
  • Reviews & Social Media: Trustindex.io displays verified reviews, alongside embedded Instagram widgets and Google Maps.

5. Cookies and Consent Management

Our site uses cookies and tracking technologies to enhance user experience and analyze performance. You can manage, customize, or revoke your cookie preferences at any time using the cookie banner provided by Complianz or through the “Your Privacy Choices / Do Not Sell or Share My Info” link located in our website footer.

6. Children’s Privacy

Our services and tours are directed toward adults. We do not knowingly collect personal identifiable information from children under the age of 13. If you believe your child has provided personal information on our website, please contact us immediately for prompt deletion.

7. New Jersey Resident Privacy Rights (NJDPA)

Under the New Jersey Data Privacy Act (NJDPA), residents of New Jersey have specific rights regarding their personal data. Ciao Amici LLC is committed to honoring these rights:

  • Right to Access: You have the right to confirm whether we process your personal data and to access a copy of that data.
  • Right to Correct: You have the right to request corrections to inaccuracies in your personal information.
  • Right to Delete: You have the right to request the deletion of personal data provided by or obtained about you.
  • Right to Opt-Out: You have the right to opt out of the processing of personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects. (Ciao Amici LLC does not sell personal data).

Exercising Your Rights: To exercise any of your rights under the NJDPA, please submit a verifiable request to us by emailing info@ciaoamiciitaly.com with the subject line “NJDPA Privacy Request” or by calling us at +1 908 931 9100. We will respond to and address your request free of charge within 45 days of receipt.